Frequently Asked Questions
Product
What size is the tray?
17.5 inches long by 11.8 inches wide by 1.96 inches high. It is listed as 17.5 by 12 inches. That is large enough for two mugs, a small teapot and a plate, or a full perfume and cologne collection on a dresser.
What is it made of?
A textured shagreen and crocodile pattern faux leather over a rigid core, with a non slip base and stainless steel handles.
Is it real leather?
No. It is faux leather, chosen deliberately. It wipes clean, it does not stain from a spilled drink, and the colour stays consistent from tray to tray.
How many colours are there?
33 finishes. Solids such as Gold, Silver, Black, White and Brown, two tone combinations such as Black and Gold or Navy and Gold Brass, plus Black Marble, White Marble, Clear acrylic and three Wood finishes.
Can I put food directly on it?
Use a plate or a placemat for anything oily or wet. The tray is designed to carry and display food and drink, not to be eaten off directly.
Can I use it outdoors?
It is an indoor product. Sustained sun and damp will damage the finish.
Care
How do I clean it?
Hand wash only. Wipe with a damp cloth and dry it straight away. Never put it in the dishwasher, never soak it, and do not leave water standing inside it.
Will the finish peel?
Under normal indoor use it should not, and the finish is covered for 12 months from delivery. Peeling is almost always caused by standing water or by cleaning with an abrasive or solvent based product.
Orders and delivery
Where do you ship?
We ship within the United States from our own store. Amazon and Walmart handle their own shipping for orders placed on those marketplaces.
Does it come gift wrapped?
Every tray ships inside a white Home Redefined presentation box. It is ready to give with a ribbon on top.
What is your return policy?
30 days for a refund or replacement. Full details are on Our Guarantee.
I bought on Amazon. Can you still help?
Yes. Their returns process is usually quickest, but contact us either way and we will sort it out.